AM
Anton M

1 reviews | Active since Oct 2010

18 Aug 2016, 13:07

Waste of time responce.

<p>52 days I still have not recived my phone.</p> <p> </p> <p>After Hello Petering twice I got this email.</p> <p> </p> <p>Good day *****</p> <p>On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.</p> <p>To best assist & advise you kindly contact Vodacom's Repair Head Office on the following number ********** (tollfree from a Vodacom sim).</p> <p>Alternately you can forward an email to ********** <p> </p> <p>EC-047P-23KISH - Hellopeter posting</p> <p> </p> <p>Why must I follow up? I have been trying to sort this out sice October 2015 and I must follow up now?</p> <p>This is an insult!</p> <p> </p> <p>Well I dont expect Vodacom to acctualy do anything exept send me a copy and paste reply.</p> <p> </p> <p>If youre botherd to follow up. Here is an actual case number. Facebook ***~NPPP</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply18 Aug 2016, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team