lL
lyndakelsey L

1 reviews | Active since May 2017

18 May 2017, 14:37

WASTE OF TIME CALLING THE CALL CENTRE - INEFFICIENT STAFF

<p> ********** - Why are your staff not trained to solve problems. Yesterday I spent 30mins on the phone trying to solve an email problem - briefly it was resolved - today - not working again - 40mins on the phone 4 different consultants - I hung up in the end tired of just listening to music - MOST OF THE 40 MINS WAS MUSIC - not 1 suggestion was given - they are incapable of solving the problem and just pass you to another consltant - not up the line to someone who is able to assist you. Now - thanks to you Vodacom - I have an hour drive to the V closest centre to hopefully get my problem resolved. UNACCEPTABLE VODACOM - not even the politeness of a call back. My frustrations are sky high - and they unfairly tomorrow will get my wrath - almost ready to chuck the lot in a bin and go back to snail mail!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply19 May 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

lL
lyndakelsey L's update19 May 2017, 15:10
Reviewer Update

24 hours later - I eagerly await your call - thank you

lL
lyndakelsey L's update28 May 2017, 07:28
Reviewer Update

8 days later I received a call back to assist with my problem!!!! Your concern is amazing!

I went to a computer installation company who kindly assisted me with my problem within 10 minutes - with a smile and no music!