1 reviews | Active since May 2017
WASTE OF TIME CALLING THE CALL CENTRE - INEFFICIENT STAFF
<p> ********** - Why are your staff not trained to solve problems. Yesterday I spent 30mins on the phone trying to solve an email problem - briefly it was resolved - today - not working again - 40mins on the phone 4 different consultants - I hung up in the end tired of just listening to music - MOST OF THE 40 MINS WAS MUSIC - not 1 suggestion was given - they are incapable of solving the problem and just pass you to another consltant - not up the line to someone who is able to assist you. Now - thanks to you Vodacom - I have an hour drive to the V closest centre to hopefully get my problem resolved. UNACCEPTABLE VODACOM - not even the politeness of a call back. My frustrations are sky high - and they unfairly tomorrow will get my wrath - almost ready to chuck the lot in a bin and go back to snail mail!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
24 hours later - I eagerly await your call - thank you
24 hours later - I eagerly await your call - thank you
8 days later I received a call back to assist with my problem!!!! Your concern is amazing!
I went to a computer installation company who kindly assisted me with my problem within 10 minutes - with a smile and no music!
8 days later I received a call back to assist with my problem!!!! Your concern is amazing!
I went to a computer installation company who kindly assisted me with my problem within 10 minutes - with a smile and no music!
