Waste of Time and Money

I have been a Vodacom customer for about 6 years now with about 5 contract.<br> Just one of the phones is insured though.<br> <br> Firstly i did a claim after losing my phone, nearly 2 weeks ago.<br> This has only just been sorted.<br> However i am shocked ti find that my access is over R4000.<br> While i did claim just under a year ago, which is apparently the reason, i do pay an high premium for access to be so high. When i first had the insurance i knew it was high access if i claimed more than once within the first 3 months. things have obviously changed and i was never notified.<br> <br> Secondly they take nearly 2 weeks to get this sorted, due to incorrect info on paper work.<br> This info had nothing to do with me, yet i was made to wait.<br> <br> While my total monthly bill on all my contract are about R2000, i fail to think who has R4K once of to buy a phone, let alone pay an excess fee on insurance. This is like paying excess for a car.<br> <br> This is just a warning to other customers thinking of insuring their device, to maybe do this privately, which would be cheaper. Im doubt i can get any assitance now but know that i will let my contract run down and please stop smsing me new specials.