Waste of time

After my previous complaint about the quotation process taking too long a quotation was finally issued but I had to once again follow up to be able to receive the quotation. The quotation was sent to the branch on the 22nd of March and no one contacted me for approval. 18 days after handing in my phone, I could approve the quotation, I am now wondering if it will take another 18 days for my phone to be repaired.<br> <br> Does Vodacom not understand their customer's needs?