Waste of time

Last month I wanted to change the email address my account is sent to. Sent Vodacom an email. Got an email back with \security questions\". Sent email back pointing out I had given them all of this in the first email (have had dealings with Vodacom bureaucracy in the past...). Phoned by consultant. Went through security check. Gave new email address. Got email saying address had been updated.<br> <br> This month - account sent to old email address. Went on chat line. Chat line kicked me off. Agent then phoned me. Have to go through \"security questions\" again. Refused to do so. Don't need to be \"verified\". Don't want to talk to agent. Want someone to find my file and action last month's request. Apparently this cannot be done...<br> <br> Not spending another 45 minutes doing this. Can Vodacom please do what they have already confirmed to me that they have done.<br> <br> Oh, and stop sending me SMS's to \"rate the service offered\".... Service is appalling..."