WASTE OF TIME

Item: Vodacom
Rating: 1
Author: Melissa N

This does not even deserve 1 star. Issues are always unresolved and clearly Vodacom doesn't care as long as they are taking their money from us. If you read the posts on my profile to Vodacom from 2023. none of these issues has been resolved. I was put on a new contract for another 24 months without me signing a new contract and no one can help. I have 2 contracts with vodacom, my other contract was upgraded by me, I have received the phone and no watch to date - but vodacom is still taking my money monthly for this.

My next step is to get Attorneys involved. I hope you read this before taking a vodacom contract.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Jun 2023, 10:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Jun 2023, 10:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Melissa N's updateReviewer Update

27 Jun 2023, 12:38

Good day.

I have not received a phone call from you.

Further , the watch was brought to my office for delivery & Ram couriers driver refused to give me the parcel due to you guys putting the incorrect suite number. The watch was not given to me once more.

I'm sure this watch will reach me in February 2024 since every time with you guys there's some story.

Please advise when this can be sorted ?

Melissa N's update27 Jun 2023, 12:38

Reviewer Update