Waste of customers money's and time

Dear Vodacom, RE: *** and ***

This was the response I received from abovementioned reference query number:

Dear Willem *********, kindly note that we are looking at improving coverage for your area in the near future.New site planned: 3G_Lephalale_West_B_LIM . We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom

Kindly note that I am not satisfied with your response, as I did expect a reasonable fair service that I am paying for currently, it’s like expecting me to be satisfied with the service that I am not currently receiving (I AM NOT SATISFIED), which is unacceptable in any standard reasoning, let me clarify to you my problem I am receiving 400 Gb + 400 Gb data bundles for usage every billing month, with my current download speeds and inconsistent coverage I am receiving I cannot use the allocated data I am constantly dropped from my network due to poor network coverage.

On 2021-03-19 I send an application for unrestricting my APN to type 1 as it is currently type 3 Restricted e-mail attached as outlook item, according to Vodacom the request was authorised and executed, BUT when I am using my PS5 for online gaming I am constantly dropped from the network while using my contract service. The following I do not understand and need clarification FROM YOURSELF WHEN doing network testing from my PS5 it shows that I am still Type 3 (restricted) what is frustrating as the call centre personnel are not able to assist in giving a reasonable explanation into this WHY I am still restricted as NAT TYPE 3 and it was confirmed by other call centre personnel that the restrictions were approved and executed, WHO is lying????? WHO is not resolving my issues???? VODACOM !!!!!!.

Another frustration is that my wife’s number was blocked when she tries to phone the call centre on #135 as she apparently complaints to numerous times, REALLY. I am FRUSTRATED #GATVOL , Resolve MY ISSUE. I will NOT by a Booster for R12500.00 from a third party on my own cost to improve YOUR service understand this, as was previously suggested in a message above send earlier by a representative from Vodacom.

I also went to the local Vodacom shop at Lephalale Mall, as they first suggested that my router was the cause of the problem, they attempted without success to assist me on this issue as well (I took my router to them). The moment I switched on the router at home the same issues keep repeating itself, Call centre personnel and other representatives is not able to resolve my current poor data signal issues ESCALATE my query to someone that can and will resolve my issue, Give me a workable solution this is a fair & reasonable request from myself.

Up until now still same issues and fustrations is running high.