Waste customers time

I went to Vodacom the Secunda branch earlier this month and asked them that I would like to upgrade my contract to the Samsung galaxy note 5 with the Samsung gear 2. the lady at the time told me I can up grade the 1st of April. I asked is it possible to order the phone at the time. she said no not now but 3 days before the end of the month I can fill in the documentation and the will order the phone and gear then it will be here by the 1st of April. I went today to the shop to order the phone as she told me a couple of weeks ago. The lady said that the system does not allow me to do it now only on the 1st of April. She wasted my time and petrol. the service at that specific shop has gone from bad to worst.