JP
James P

1 reviews | Active since Dec 2011

06 Feb 2020, 15:49

Wasps being allowed onto my phone without me even using my phone.

I found that I was being billed 10 Rand per day for a wasp. I figured ok maybe I did something wrong. Then the Vodacom staff helped me cancel the wasps and they were successfully cancelled.

I have not used my phone at all since the day before yesterday. This morning I checked my airtime balance and I saw that R10 went off again. I had to cancel that wasp as well.

What is wrong with your security that you simply allow wasps onto our phones? I KNOW I didn't click any links or phone anyone yet I got a wasp. Please explain that to me.

0
Replies (1)
Vodacom
Vodacom's reply07 Feb 2020, 07:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team