JP
James P
1 reviews | Active since Dec 2011
06 Feb 2020, 15:49
Wasps being allowed onto my phone without me even using my phone.
I found that I was being billed 10 Rand per day for a wasp. I figured ok maybe I did something wrong. Then the Vodacom staff helped me cancel the wasps and they were successfully cancelled.
I have not used my phone at all since the day before yesterday. This morning I checked my airtime balance and I saw that R10 went off again. I had to cancel that wasp as well.
What is wrong with your security that you simply allow wasps onto our phones? I KNOW I didn't click any links or phone anyone yet I got a wasp. Please explain that to me.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Feb 2020, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
