WASPA TO LIFT THE DEPT ON MY ACCOUNT

I LOGGED CALLS ON THE 26 JAN 2016,JANUARY THE FOURTH AND ALL I HEAR IS WILL GET SOMEONE TO PHONE YOU.THE NEXT EMAIL I GET IS WE TRIED TO CALL BUT COULD NOT CONNECT AND ADRRESING MY NAME ICORRECTLY,ALL I NEED IS AN AMOUNT OF R995.00 TO BE REMOVED FROM MY ACCOUNT.MY LINE TO BE RECONNECTED.BEEN IN CONTACT WITH WASPA AND AN NOT GETTING ANY ANSWERS.AM SO GATVOL WITH KIND OF SERVICE .MY PHONE IS OFF,NOW WHAT,WHY NOT COME COLLECT IT?.CAN SOMEBODY PLEASE ACCELERATE THIS PROCESS PLEASE.THE LAST CALL AGENT HUNG UP ON ME.I REFUSE TO PAY THIS UNWANTED BILL THATS WHY I REVERSE THE DEBIT,NOW AM THINKING OF CHANGING BANKS AND LET THEM BLACLIST ME.