WASP Vlive charges

Item: Vodacom
Rating: 1
Author: Khanyisa N

It is absolutely despicable that my R55 airtime was moulded by WASP and V-live charges that I didn't subscribe too, with in 24 hrs. When I called the the vodacom call centre. I was told it is something that they are not in control of and that I must sms the unsubscribe line occasionally to avoid further charges. It is a money making scheme that requires no confirmation of subscription and applies charges daily/weekly automatically.

Vodacom claims the best service provider yet they have the worst cellphone charges.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Mar 2018, 06:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 Mar 2018, 06:28

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Khanyisa N's updateReviewer Update

22 Mar 2018, 13:58

That's the wrong number pertaining this complaint. The number in question is ********** 9. The above mentioned number is quoted for another complaint pertaining the wifi special that the number was selected for and then later withdrawn to due to poor administration.

Khanyisa N's update22 Mar 2018, 13:58

Reviewer Update