WASP SUBSCRIPTIONS
Morning, I think I've been more than 20 years a loyal client of Vodacom. 4 contract currently with them. This is like the 3rd month that I phone Vodacom to find out their is subscriptions on my cellphone contract WITHOUT MY CONSENT!!!!
I understand that these subscriptions, that deduct against your airtime...So how many airtime did I already lost...I am Vodacom's customer, and it's VODACOM's responsibility to keep my information safe.
I don't want to here that you can't do anything about it! My contract is due for upgrade now.... So if you can't protect your customers or put a system in place to do so, then I am forced to cancelled all my contracts with Vodacom.
I've got a friend that's working outside SA, his a pilot. His SA phone is off, and still subscriptions come through on his account. He can't phone Vodacom, and ask me to assist with the same issue!!
When he was last in SA, he went to a Vodacom store to report is... Promise to refund him... Now the same situation is repeating it again!!
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Vodacom's replyOfficial
21 Dec 2017, 09:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2017, 09:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
23 Jan 2018, 15:00Toady is the 23 of January 2018.....Just phone Vodacom again to find out 7 new subscriptions after I phoned them last week to cancel it again!! My contracts run out in April 2018. Considering to cancel all my contracts with Vodacom! And did not receive any refund from last complaint that I logged in Dec 2017...
's update23 Jan 2018, 15:00
Reviewer Update
Toady is the 23 of January 2018.....Just phone Vodacom again to find out 7 new subscriptions after I phoned them last week to cancel it again!! My contracts run out in April 2018. Considering to cancel all my contracts with Vodacom! And did not receive any refund from last complaint that I logged in Dec 2017...