1 reviews | Active since Nov 2013
<p>Realised that my daughter's cellphone has been infected with a WASP debit order that *****s R15/day with NO notification on from Vodacom. You cannot see any transaction history unless you specifically call into the 111 help centre and ask for a breakdown. These WASPS (Opera Telecoms) are preying on minors and steeling airtime daily with absolutely no notification/confirmation from the Vodacom service to tell you that R15 airtime is being deducted daily. Vodacom claims it is a transaction between you and the WASP and has nothing to do with Vodacom. I disagree, my money is held by the Vodacom prepaid service and Vodacom releases the money to the WASP. I am not asking for Vodacom to police this, I am asking that Vodacom has the decency to notify you that you are being billed daily. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
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