WASP Services not detected on account

My daughter received a Galaxy S6 in April '15 with a contract upgrade ***). On 4 July 2015 all her airtime and data was depleted, which was impossible seeing as she spent the entire time connected to my home wi-fi. When I phoned the Vodacom call centre (4 July '15) to inquire what is going on they said she used it all up on the internet and they cannot give me an itemized record of everything happening on her account. This resulted in me having to buy additional airtime on numerous occasions throughout the month. Today on 5 August the same happened. I then discovered from a friend that it is actually some kind of \virus"on her phone and we need to dial 30333 with words \""stop all\"" to remove all WASP subscriptions. After a short search I learned of numerous services like CellSpice and Mira Networks *****ING MONEY from users with Vodacom and other service providers DOING NOTHING TO STOP IT! I logged on to my vodacom account and saw 3 WASP services subscribed SINCE 3 Aug 2013 at R6/per day EACH! How on earth is this possible if she only had the phone for 4 months?!! Surely vodacom knows about this and does nothing to warn customers! Thanks for *****ING MY MONEY VODACOM!!!"""