CW
Chantelle W

1 reviews | Active since Nov 2017

15 Nov 2017, 12:36

WASP services not actually deactivated!

I have continuously cancelled so called WASP services on the MyVodacom website went into Vodacom shops a few times yet Vodacom can never help! I have to recharge every second day because of the services that takes all of my airtime!!! I want to know when I registered for the content. Vodacom can't help as their systems does not allow them to block the WASP services yet I have to phone each company and cancel which never transpire . I'm sick of paying for services I did not register for . I want proof that these services were actually accepted by myself. So frustrating!!!

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2017, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2017, 07:50
Official

Good Day Chantelle Wentzel,

Thank you for taking the time to voice your enquiry. Kindly note that that this matter was addressed.

Regards
RO