1 reviews | Active since Sept 2012
WASP services charged for without my approval
I have a data account only and on 29th July I received an SMS on my ****le notifying me of an ET1.mobi subscriptions of R20 per day. I immediately called the all centre the next day indicating that I had not approved these charges and that the services had to be cancelled with immediate effect. I have just received my account to find a fill month of charges from this service showing on my account. Apparently my account had been charged from 29 June already without my knowledge or consent and now I have to pay the amount as apparently that is how the WASP services work.<br> <br> I have been informed that I will have to pay this amount. This is nothing short of theft and should be reversed from my bill. I have logged a call but it will take 14 days to get an answer. Absolutely unacceptable. Now I have to be out of pocket because someone opted to add an unauthorized service onto my account and only notified me a month later of such charges been activated on my account.<br> <br> Total theft of clients money with unacceptable turn around times on queries logged. If I do not pay my account in full, my services will be placed on soft hold and I will not be able to use my standard services.
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Regards
Vodacom Consumer Website Team
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
