Wasp services cancelled but Vodacom kept it active

<p>Sometimes around late december and early January i receive my statement with an extra amount of R50. when i called in i was told that it is for content and i requesed for it to be cancelled and it was confirmed there and there that it is cancelled. To my suprise i received a statement on Friday with another extra amount when i disputed it i was told it was not cancelled and that it will be cancelled and i requested for the reversal of the money however it was cancelled but the reversal was not done. I was told you will listen to the calls that i did in december and i will be given feedback but nothing materialised. Instead i got an sms giving me the company 's contact details. I called in and i was told that the back office cancelled the WASP service but didnt reverse the charges even when i disputed the charges. I would like to kindly ask you to go and listen to the call and listen to them and tell me if i didnt call and request for the cancellation. For all the hasle that i have been through and taking my tim off work to write this report and call your call centre i demand a compensation from you guys because if it was my fault you would even charge me interest on my account if i didnt pay you. This company always mess up my accounts and i wonder how i should be trusting them with my details. How do one subscribe to the WASP service hrough a wifi, this them confirm to me that if i connect to any wife the sim card that is used to connect that devices to the wifi in a public space might be connected to different wasp. I cancelled my first contract with you guys because of this kind of day light robery and my other number will be due to be cancelled in June and rest assured that my other number will be cancelled next year May. Am fed up with you guys.</p>