WASP services and ********** amounts being taken from our accounts on vodacon

Item: Vodacom
Rating: 1
Author: Simone R

Vodacome is essentially *****ently allowing WASPs to take money off our accounts for subscriptions we have never made.

They have a don't care attitude. I got subscribed to phonemundo with no authorisation. How is legal?

Surely there should be written consent from the customer to Vodacom to authorise amounts to come off our cellphone accounts?

It's a joke and there is no proof of me subscribing to any of these services. No remorse from Vodacom.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Jun 2018, 13:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Jun 2018, 13:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Simone R's updateReviewer Update

20 Jun 2018, 19:13

I have now just received SMS notification that I have been subscribed for WIG. What is WIG? I havent subscribed for any such thing. Vodacom is a joke. And I tried googling how to unsubscribe from WIG and there is no information available on this.

Simone R's update20 Jun 2018, 19:13

Reviewer Update

Vodacom's replyOfficial

29 Jun 2018, 10:26

Dear Customer

Please be advised that we were not able to make contact with you.

Please call 082135 for any further assistance.

Regards

Dominic

Vodacom's reply29 Jun 2018, 10:26