MM
Monique M
1 reviews | Active since Jan 2018
30 Jan 2018, 14:54
WASP services
Vodacom is aware of ********** WASP services and yet they continue to support services that ***** money from clients. They take no responsibility for these services yet they deduct the money with no proof of authorisation. Their double opt-in promise is false and a cold-comfort to clients.
I have found out I have 2 WASP services that to my knowledge and record have never opted-into. I even checked my Vodacom account online in 2017 to be confirmed I have no WASP accounts, yet today Vodacom confirmed I was resisted for 2 services: VIP games 29/04/2017 to 29/01/2018 R10/day Droidboost 23/11/2015 to 29/01/2018 R5/day telecoms These I have taken up with WASPA and request proof of me authorising these services.
As a client in control of my own finances and account I requested Vodacom NEVER allow any WASP services to be registered to my number. This service, I was told, they can't support. So I must assume that Vodacom in not client service orientated and fully supports ********** charges at my expense.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Jan 2018, 16:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2018, 16:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2018, 11:19Good day Monique,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2018, 11:19
Official
Good day Monique,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
MM
Monique M's updateReviewer Update
31 Jan 2018, 11:26Thank you for the personal phone call and advice on how to permanently bar WASP services via a Vodacom store. Hopefully this will resolve and future issues.
MM
Monique M's update31 Jan 2018, 11:26
Reviewer Update
Thank you for the personal phone call and advice on how to permanently bar WASP services via a Vodacom store. Hopefully this will resolve and future issues.
MM
Monique M's updateReviewer Update
05 Feb 2018, 16:26Congratulations VIP games WASP for handling the complaint and providing a full refund. Much appreciate is and hope you do investigate how one becomes subscribed without opting into any services.
MM
Monique M's update05 Feb 2018, 16:26
Reviewer Update
Congratulations VIP games WASP for handling the complaint and providing a full refund. Much appreciate is and hope you do investigate how one becomes subscribed without opting into any services.