1 reviews | Active since Nov 2017
Maybe I will have success here. Let's hope.
#VODACOM has allowed #VLIVE subscriptions on my number - that I had NO idea about and I have lost LOADS of airtime as a result.
Numerous calls to #VODACOM Customer "Care" later and NUMEROUS emails later, still no joy. EVERY day, I have to cancel new subscriptions and phone to complain and email etc.
I've uninstalled APPS I wasn't using. I've SMS'ed "STOP ALL" to all the numbers ( 30333 , 31050 , 31116 ) to no avail.
I have unsubscribed at *117#
Then when I check my airtime, more airtime lost due to recurring subscriptions.
I go back to *117# to check, and the same subscriptions are there again.
I've even been referred to www.waspa.org.za by #VODACOM .
They informed me that MT DIGITAL SOUTH AFRICA PTY LTD was the culprit here. As per Vodacom.
Well needless to say, the saga continues. I'm being sent from PILLAR TO POST.
Please assist or advise.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
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