CW
Conrad W
1 reviews | Active since Feb 2013
10 Jan 2022, 19:57
WASP Service Vodacom refuses to block.
I have been subscribed to a R7 a day service "Be Stressfree". Vodacom informed me that they cannot prevent this, and they will be billing me no matter what.
I find it unacceptable that Vodacom will debit my account for services I did not subscribe to that they are not willing to block. A simple request to 'block this on my account' was rejected with "We cannot do that, but yes, we will debit your account for the money every time this happens..
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Vodacom's replyOfficial
11 Jan 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CW
Conrad W's updateReviewer Update
11 Jan 2022, 10:56Received a call from Randall (Vodacom) - he had no stories or lenghty explanations - he just resolved my query promptly and efficiently - thank you Randall !!!
CW
Conrad W's update11 Jan 2022, 10:56
Reviewer Update
Received a call from Randall (Vodacom) - he had no stories or lenghty explanations - he just resolved my query promptly and efficiently - thank you Randall !!!