JZ
John Z

1 reviews | Active since Jul 2011

24 Jul 2018, 21:58

WASP ******* - Vodacom does not care

I have been billed for 3 services that charge daily. I checked through all my SMS's and I have never signed on. I never delete SMS's. 1. Service Chatbak Silver at R5.00 Day 2. Mediafilez PCM at R 15.00 Day 3. Value Content at R 7.00 Day Vodacom does not check or vet their WASP providers and does not care about their customers!

0
Replies (3)
Vodacom
Vodacom's reply25 Jul 2018, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2018, 08:54
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

JZ
John Z's update25 Jul 2018, 12:52
Reviewer Update
Vodacom responded within a day and resolved the issue. Well done.