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Edward H

1 reviews | Active since Mar 2013

10 Jan 2018, 06:57

WASP ***** on Vodacom contract

After discovering missing airtime I was told by Vodacom that I am subscribed to a R10/day "ringtune" service. I know for a fact that have never subscribed to such nonsense. I phoned Vodacom to cancel and now is in a battle to have my R100 airtime refunded. Vodacom assumes no accountability for the ********** practices of these WASP's on their network. This is absolutely unacceptable.

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Replies (4)
Vodacom
Vodacom's reply10 Jan 2018, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EH
Edward H's update10 Jan 2018, 22:15
Reviewer Update
So 2 nights after having the ********** subscription service cancelled via the Vodacom call centre (and receiving a confirmation SMS) more of my airtime disappears. I phone the call centre again and guess what??!! Another service is consuming R10/day!!!!! This time it is called "VLive" and according to the call centre agent it comes bundled with the device. Can this ***** please be stopped!!!! I want all my money back and then I am considering porting my number to another Service Provider. I am so angry I can scream. How is this legal???
Vodacom
Vodacom's reply12 Jan 2018, 16:43
Official

Dear Customer

We apologise for the inconvenience caused.

As per the feedback received, the Billing Department has resolved this matter.

Regards

RoderiqueLategan

EH
Edward H's update12 Jan 2018, 16:49
Reviewer Update
Thanks. Great result.