WASP *****

Vodacom ref # ***

I logged this Incident because for months now I have noticed that my R60 airtime on my prepaid account disappears almost instantly.

Now I know I should have worried about this before, but I didn't use this number actively because I have another subscription service.

I recently decided to possibly get a new contract on this number, but I need to get Vodacom to first tell me why my airtime is disappearing.

Today when I called, I was told I opted in on a WASP service, which is untrue. I believe I was ****med.

Furthermore, Vodacom already implemented the WASP opt-out service called "MESH" in 2011, so this involuntary opt-in to the R7 per day service should never have happened if your systems worked as it should.

I demand a refund for all the months that the funds have been *******ly taken from my account as I never opted in to any services.