1 reviews | Active since Feb 2018
Apparently I signed up to Vlive at R7/day. I remember seeing Vlive for R7/day and I certainly did not sign up for it. I ran out of airtime for the month after I only made like 10min of calls. After phoning 111 I was told I signed up for Vlive. I looked through my SMS/emails and cannot find any reference to sign-up. The website for Vlive indicate that a Code will be send to your cellphone. Again I cannot find a SMS containing a code for this and I am sure I did not sign up. Yet money was taken from me. I can find no proof that a two step process was followed for sign-up to Vlive. I do remember I saw Vlive and the price associated and also remember that I did not sign-up or click anything further to confirm or give permission to subtract money from my airtime for this. I did send a message to 31050 to "Stop All" WASP activeity and got a reply that I am not subscribe to any. Please Vodacom it should not be so easy to take money from my airtime without me even knowing about it? I have no indication that money is going or was deducted for something that I even did not sign-up for. If I did receive an SMS I could have stop it immediately.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear JJ
Kindly be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
Dear JJ
Kindly be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
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