ZB
Zaheer B

1 reviews | Active since Aug 2012

06 Sept 2018, 17:32

WASP Billing

Hi

I was being incorrectly billed for a WASP service that I didn't subscribe to.

I complained on HelloPeter and was contacted to say that I'll be receiving a refund.

No refund has been received to date.

Link to previous complaint:

https://www.hellopeter.com/vodacom/reviews/wasp-billing- **********

0
Replies (3)
Vodacom
Vodacom's reply06 Sept 2018, 18:32
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

ZB
Zaheer B's update06 Sept 2018, 19:38
Reviewer Update
Thanks for resolving my issue in a timely manner
Vodacom
Vodacom's reply06 Sept 2018, 19:44
Official

Dear Zaheer

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.

Have a great day further

Vodacom Consumer Website Team

Best regards,