1 reviews | Active since Nov 2016
<p>my query has been going on for months regarding wasp charges that Vodacom themselves have proved i didn't subscribe to, there was unnecessary charges on my account since i upgraded and i have requested that this contract be cancelled many times with no response nor reply to my emails and phone calls. i was told that i had to find out by myself how Wasp was going to refund me but Vodacom allowed the third party to debit my account incorrectly. then i have my main cell number in a mobile that has no internet acess but i see i have reached my R50 usage limit in my current billing showing as data usage, i meant what on earth is going on here with these vocacom people. are all of you guys ***********. i have had to go to my vodacom account every week like a private investigator to check that all my cell accounts is correct and that is is being billed incorrectly, this has got to stop, i want this contract cancelled or to be sorted out for good, how many other innocent people are being ****** every month for not watching their accounts closely.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
i received an sms telling me that the data charges are correct and that i should just accept the charges, now my ****** question is ,IF THE MOBILE THAT I AM USING DOES NOT HAVE INTERNET ACCESS HOW ON THIS EARTH CAN DATA CHARGES BE CORRECT, ARE YOUR'LL STUPID, DUMB OR JUST PLAIN IDIOTS. I WANT THIS CONTRACT CANCELLED ASAP. THAT'S THE BOTTOM LINE I CANNOT BE HAVING TO CONSTANTLY MONITOR MY BILLING DUE TO THE UNNECESSARY CHARGES EVERY SINGLE MONTH SINCE MY UPGRADE IN JAN 2017. THIS IS BECOMING MADNESS. CAN SOMEONE WHO KNOWS THEIR JOB CONTACT ME. I DON'T WANT IDIOTS TO CONTACT ME.
i received an sms telling me that the data charges are correct and that i should just accept the charges, now my ****** question is ,IF THE MOBILE THAT I AM USING DOES NOT HAVE INTERNET ACCESS HOW ON THIS EARTH CAN DATA CHARGES BE CORRECT, ARE YOUR'LL STUPID, DUMB OR JUST PLAIN IDIOTS. I WANT THIS CONTRACT CANCELLED ASAP. THAT'S THE BOTTOM LINE I CANNOT BE HAVING TO CONSTANTLY MONITOR MY BILLING DUE TO THE UNNECESSARY CHARGES EVERY SINGLE MONTH SINCE MY UPGRADE IN JAN 2017. THIS IS BECOMING MADNESS. CAN SOMEONE WHO KNOWS THEIR JOB CONTACT ME. I DON'T WANT IDIOTS TO CONTACT ME.
Hi Charlene
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
Hi Charlene
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
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