WASP - Airtime mysteriously disappearing

To Vodacom Service provider, <br> <br> i am very disappointed in the lack of customer protection by Vodacom. <br> For months i have been loading airtime and it mysteriously disappears. so yesterday i decided to buy airtime of ZAR 55 to use the next day as i do not have easy access to shopping centers. i checked my balance before i slept and i had ZAR 46 then in the morning i received an sms from a friend which i responded to and got a \failed\" report. i was shocked. so i called the customer care service center and spoke to a lady called Nandipa who gave me good service but informed me i have what they call a \"wasp\" which deducts airtime without my knowledge. i really want my airtime back<br> <br> i am one cautious person and avoid any signing up of things i do not know of due to the numerous ******** out there. My question is why does vodacom go into business with such people who are not transparent. How many people are they *****ing from? is vodacom in conjuctin with these ******* to make money of us? why do we not get ntifiedo when airtime is being deducted? why do we not get notified when you registered. i asked the lady to give me details of these people taking airtime from my line which theydo no"