BS
Bevin S

1 reviews | Active since Feb 2020

01 Mar 2024, 08:19

Was misinformed by agent that data carries over!

Today is the 1st of March when I normally receive my data, the twist is that all my previous data which I paid for expired and I am not happy about this!

When I spoke to the agent who sold me this data contract, I asked him a few times does my data expire and he said no with some slight irritation in hes voice. If I knew my data was going to expire I wouldn't have taken this contract!

Vodacom needs to correct this if they want to be the leader in mobile networks, customer service goes a long way.

I am expecting a call from you guys soon to correct this, thanks!

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2024, 08:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team