BS
Bevin S
1 reviews | Active since Feb 2020
01 Mar 2024, 08:19
Was misinformed by agent that data carries over!
Today is the 1st of March when I normally receive my data, the twist is that all my previous data which I paid for expired and I am not happy about this!
When I spoke to the agent who sold me this data contract, I asked him a few times does my data expire and he said no with some slight irritation in hes voice. If I knew my data was going to expire I wouldn't have taken this contract!
Vodacom needs to correct this if they want to be the leader in mobile networks, customer service goes a long way.
I am expecting a call from you guys soon to correct this, thanks!
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Replies (1)Vodacom's replyOfficial
01 Mar 2024, 08:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2024, 08:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
