Was made to feel like a fool

My 1 year old's toy laptop accidentally fell on top of my Samsung J5 and the screen went blank. I then took it to vondacom wonderpark mall on the 24th of December 15 for it to be repaired. After two weeks i got an sms saying it was ready for collection, my Husband went and collected it and when he got home we couldn't switch it on. I then went to Vodacom wonderpark to understand what was happening with the phone only to be told that it was not fixed, how was this not disclosed to my husband when he collected the phone and why was i not called by anyone from the Rustenburg repair center to inquire if they can proceed to fix the phone then i pay cash??<br> <br> The treatment we received from these centers was very unprofessional, worst part i would call both Vodacom Rustenburg and Wonderpark to inquire about the progress of the phone and they kept saying they would check on the system and return my call but never did (they would have used these opportunities to inform me that the phone was not going to be fixed- since i was the one calling the whole week {4-8 January 2016})..