LvO
Lize-Marie van Onselen

1 reviews | Active since Jun 2016

26 Jul 2016, 15:38

Was **** to by Vodacom, just to sign up a new line

<p>A guy from vodacom phoned me Mckaylyn who told me what a wonderful customer I am, and that vodacom wants to reward me, he told me that I will get a free WI-Fi Router and that my existing line will be charged less for 5G data. I repeatedly asked if he is sure that it is on my exciting line, because I DON'T want a new contract, he said yes, for no extra costs to me, I will pay less than I'm paying now on my exciting contract and I will receive a new Wi-fi router, while I was asking questions the call dropped. And suddenly I received an sms that a new line on my name was approved. I DONT WANT NEW LINES I HAVE 5 ALREADY! I was **** to! And I dont want an extra contract, I wanted what he told me was a reward to me, that I will pay less on my exciting contract and receive a router! But no it was a lie and a new line.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2016, 17:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LvO
Lize-Marie van Onselen's update01 Aug 2016, 08:11
Reviewer Update

Still waiting for a outcome of this matter.