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Carla D

1 reviews | Active since Sept 2016

26 Nov 2018, 10:20

Was I **** to?

Please I need to speak to someone in contracts. I have called in and am now told that I have exhausted my call in's for the month (who even knew that this existed) NOT ME!!!

We (my sister in law and father) signed up for a contract and we were **** to. I have called into the contract department who sent me through to upgrades who then said for me to wait as they will discuss it with retentions. Then I transferred to your 4 questions if I am happy with your service.

To be honest, at the moment we are not. Can someone please contact me on number ********** . I was promised one thing and now it is being said it is impossible. Was I told this just to get me to sign up on a 24 month contract? Is this how Vodacom does business? I need to sort this out as soon as possible please.

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2018, 10:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team        
CD
Carla D's update28 Nov 2018, 09:44
Reviewer Update
So I got a call on Monday. When I placed this complaint. Said he would get back to me and I still have not heard anything. I don't like not knowing what is going on. Please I do not know how to get hold of the person that is dealing with my problem. Is there anyway I can be assisted with this?