Was asked how long have I had my S_T_D account

So here I thought I would give Vodacom the benefit after receiving bad service quite some time ago, I was yet again appalled by bad service. Having my phone broken, I am quite desperate for a new contract. App**** online and speedy service got me to chat to a call centre agent. Everything going well until the verification department had to \verify"my details. Appalled as I couldn't believe Vodacom would put someone who speaks so badly on a call centre"