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Manie P
1 reviews | Active since Sept 2017
11 Nov 2021, 10:40
Warren Manthe a bright spark at Vodacom Call centre
I wish to commend *Warren Manthe* on his exceptional service on the 11th of November 2021. After struggling with other consultants at vodacom for over 5 months to rectify something on my contract, Warren assisted so beautifully and listened to my qualms and patiently guided me in the right direction. I visited the Tyger Valley Branch and Canal Walk branch and received appalling service, phone the call centre numerous times since April 2021, and only after reaching Warren my queries were answered. He did not treat me as a product but rather as a Human being. THANKS WARREN!
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Vodacom's replyOfficial
11 Nov 2021, 11:22Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply11 Nov 2021, 11:22
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
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Manie P's updateReviewer Update
11 Nov 2021, 11:34You should give him a raise!!! He is the only consultant in a time span of 5 months that listened to my query and assisted. The other people were JUST doing their job, and sent me from on from one person to the next, and the in store service is terrible. He phoned me back even after my query was referred to another division to make sure I was assisted.
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Manie P's update11 Nov 2021, 11:34
Reviewer Update
You should give him a raise!!! He is the only consultant in a time span of 5 months that listened to my query and assisted. The other people were JUST doing their job, and sent me from on from one person to the next, and the in store service is terrible. He phoned me back even after my query was referred to another division to make sure I was assisted.