Warren Henneke, contact me

After my last HelloPeter post about the pathetic response and service that I have received from Vodacom, it seems that they have outdone themselves yet again with their level of providing despicable service. Its been an almost 2-year battle to try and rectify the cancellation of my Fibre account. After almost a year, Warren Heneke from Vodacom finally makes contact with me and it seems as if the issue od incorrect invoicing would be resolved. While the correction was being made, Vodacom handed my account over to lawyers for payment (keeping in mind that Vodacom had not rectified my invoicing issue and that the only time I would receive feedback from Vodacom would be if I had attempted. Any attempt that I had made to get in contact with Warren Henneke, I was told he was on leave). Once the invoicing issue was resolved, I was then liable for legal fees which were due to the negligence of Vodacom. After disputing the issue with Joanne Peterson, I was told to pay the amount that I owe Vodacom, then they would address the legal fees. Fast forward to yesterday, I am contacted by a Vodacom agent who mentions that Warren Henneke was on leave last week and upon closer inspection of my account, I STILL OWE VODACOM MONEY!! I am extremely livid with Vodacom the incompetence of Vodacom, and after making it very clear to the consultant that I want Warren Henneke to contact me, and to no surprise, he still has not.