PG
Prianne G
1 reviews | Active since Nov 2017
11 Oct 2019, 09:10
Warren Heneke contact me
After a lengthy 2 year battle to cancel my Fibre account and settle the account with the correct amount, I thought that it was finally over. Only to be contacted today by extremely rude VVM consultants claiming that my account is unpaid and has been handed over. I am so livid at this point with Vodacom! It is so unacceptable that you mess up someone's life as well as there ITC score because of your incompetence and stupidity as an organisation. Warren Heneke contact me
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Vodacom's replyOfficial
11 Oct 2019, 09:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2019, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Oct 2019, 08:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply30 Oct 2019, 08:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team