YL
Yvette L
1 reviews | Active since Sept 2020
01 May 2024, 09:16
Warranty on phones a gimmic Samsung at vodacom will always blame you if the phone screen lifts at the sides.
Please dont purvhase Samsung phones with closable screens or any phone for that matter that opens and closes. The 24 month warranty is a ****. Strait from the bat entering Vodacom shop keywest I was accused of breaking the screen, whic does not have a scratch on it, only the sides of thr indent lifted ,rendering the screen unusable big black line where the screen lifted. This is clearly from opening and closingbit. Had the Zflip5 phone for 4 months. Waiting to hear from Vodacom no answer yet.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
01 May 2024, 10:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 May 2024, 10:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YL
Yvette L's updateReviewer Update
07 May 2024, 09:42I was contacted thankyou never the less it is my duty to warn other consumers about Samsung phone warranty at vodacom. CELLC also stopped promoting open and closed phones as it is a liability that will be placed only on the consumer. I DO HOPE in my case it will not be done and remain squarly on vodacom with their 24 month warranty and Samsung aswell. REGARDS yvette
YL
Yvette L's update07 May 2024, 09:42
Reviewer Update
I was contacted thankyou never the less it is my duty to warn other consumers about Samsung phone warranty at vodacom. CELLC also stopped promoting open and closed phones as it is a liability that will be placed only on the consumer. I DO HOPE in my case it will not be done and remain squarly on vodacom with their 24 month warranty and Samsung aswell. REGARDS yvette
YL
Yvette L's updateReviewer Update
08 May 2024, 16:05Yes indeed the device is at your 4ways branch for assedment.
YL
Yvette L's update08 May 2024, 16:05
Reviewer Update
Yes indeed the device is at your 4ways branch for assedment.
