PP
Philip P

1 reviews | Active since Apr 2011

26 Jul 2016, 18:51

Warranty not honoured

<p>I handed my phone in for repairs after if got water damage. This is on a Sony that’s supposedly waterproof. The phone is still under warranty, but Vodacom refuses to honour this. The Branch in Cresta was going to speak to their head office last week and phone me back. I am still waiting for the phone call. I fully understand that with normal phones water damage is not covered, but this was sold to me as a waterproof phone.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 18:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team