CV
Charl V

1 reviews | Active since Sept 2013

27 Nov 2015, 12:41

WARRANTY NOT BEING VALID

Good day<br> <br> Job nr: ***3<br> <br> Yesterday I took my phone in for repairs and the I got a confirmation with the job number. I then traced the repair this morning and it said that the repair is non-warranty. I only got the my phone on the 14th of December 2014 which is still not 12 months up until 26 November 2015. My phone still have its warranty. <br> <br> I am not going to pay for my repair as my phone is thus still under warranty.<br> <br> I demand them to change the status and that my phone will be repaired by Vodacom on their expense.<br> <br> If this is not sorted out I will rather then move my contract to MTN of Cell C. I have been a customer of Vodacom for 7 years.<br> <br> Regards<br> C

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2015, 15:57
Official
Hello Charl_Vermeulen,

Please be advised that your query was received. Feedback will be provided soonest.

Regards

Randall October
Vodacom Consumer Website Team