1 reviews | Active since Dec 2018
WARRANTY MEANS NOTHING
I Purchased a Vodafone platinum 7 a year ago. I was using the phone when it just blacked out. It wouldnt switch back on, and if I tried it on the charger the LED just flashed. I handed it in under the 24month warranty at woodmead vodacom. They sent it for repairs and sent me messages saying that its been quality checked and returned. When I went to collect it, the rather uninterested technical clerk simply handed me my phone back and said they do not have parts so it cannot be repaired. Firstly I have not idea whats wrong, and as its a warranty issue, they should clearly repair or replace. No sorry, nothing. Just a we cant fix it. I dont mean to be funny what good is a WARRANTY if they can simply say sorry we cant help when its a VODAFONE!?
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Repairs Head Office for assistance with a technical report to be emailed to you. Your SR reference number is EC-1KXH-2IE2I6. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Repairs Head Office for assistance with a technical report to be emailed to you. Your SR reference number is EC-1KXH-2IE2I6. Regards Consumer Website Team(SA)