NZ
Nondumiso Z

1 reviews | Active since May 2015

04 Dec 2017, 09:04

warranty

I booked my phone in the 29th for a warranty repair because it couldn't charge i got the phone in june i believe it still have a warranty and it for the 1st time booked in and this morning i received this sms" and I fail to understand what is it for and if they expecting me to pay that won't happen because it still under warranty and i am still paying it contract or else ill stop even payi g contract because this is day light *******

0
Replies (3)
Vodacom
Vodacom's reply04 Dec 2017, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NZ
Nondumiso Z's update05 Dec 2017, 10:26
Reviewer Update
I am still waiting for a call how long does it take??+
Vodacom
Vodacom's reply05 Dec 2017, 13:36
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS