Warrantee Repairs gone wrong

<p>Vodacom,</p> <p> </p> <p>I do not know where to begin...</p> <p> </p> <p>The last 12 months have been an absolute disaster from your side.</p> <p>Last year you activated 2 incorrect contracts on our account and that took 4 months to resolve. March 2017 you deducted R32 000 ( and our account was supposed to be R1400 ) via debit order off our bank account, when we have a limit of R10 000. Two phones was charged to our account, how is that even possable if we did not sign for them?</p> <p> </p> <p>And now since 18 April my Sony Z5 has been sent up and down from the vodacom store and your advanced repair center as the advansed repair center does not find the problem, whilst I aswell as the vodacom store have told the repair center numerous times what the problem was.</p> <p>how does n malfunctioning screen turn into broken loudspeakers...???</p> <p>I have been offered a Samsung S5 as a replacement for my device... how can you offer me a replacement phone that is not even in the same price bracket as the sony? The Samsung is 18 monthes older than my Sony. Also cheaper... Your own policy stats that if the device can not be repaired will be replaced by manufacturer. I never knew Samsung sold Sony products. Get your act together!!!!</p> <p>This when my sony was in compatition with the Samsung S6 and the iPhone 6s</p> <p>To offer me an inferior device is an absolute slap in the face and you are not aloud to give me an inferior device. That is against the customer protection act.</p> <p>Apon not accepting the obsurd offer I was told that to repair my Sony the parts will be ordered and will maby be delivered 19th of May...</p> <p>How long do I still have to wait as when my debit order runs I need to make sure the correct amount needs to be in my account.</p> <p> </p> <p>This is how you are treating a customer with 5 Contracts with you...</p> <p> </p> <p>I would like my phone back in working condition, or a replacement from Sony or a fair replacement offer... </p> <p> </p> <p>Is service so much to ask for???</p> <p> </p>