1 reviews | Active since Jun 2018

22 Jun 2018, 19:17

WARNING: VODACOM HOME FIBRE NO assistance

Item: Vodacom
Rating: 1
Author: Ez M

Hi All,

WARNING!! FOR ANYONE WHO WANTS VODACOM FIBRE..

I HAVE BEEN ON MONTH 2 MONTH Uncapped Fibre Line, with 30days cancellation.

I have requested cancellation almost 3months ago, and VODACOM still cannot process my request for cancellation and billing me month on month for service I'm not using.

They have breached their own contract by no adhering to the cancellation and charging me R700+ for something I can no longer use.

Termination request was logged: Vodacom: Service request SR180 ********** 18 created

But everyday when I call in, they escalate the matter but nothing happens.

Utterly useless.

PLEASE BE WARNED. EASY TO TAKE YOUR MONEY BUT CANNOT ADHERE TO CANCELLATION REQUEST!

Helpful (0)

Replies (5)

Vodacom's replyOfficial

22 Jun 2018, 23:57

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom's reply22 Jun 2018, 23:57

Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Ez M's updateReviewer Update

23 Jun 2018, 10:30

Everytime a phone the call centre, they mention we have escalated the matter to supervisors and team leads. NEVER AGAIN with VODACOM! Just terminate my month to month according to the contract you have breached And refund me the previous months!!!!

Ez M's update23 Jun 2018, 10:30

Reviewer Update

Vodacom's replyOfficial

29 Jun 2018, 12:22

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you for further assistance.

Regards

Dominic

Vodacom's reply29 Jun 2018, 12:22

Official

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you for further assistance.

Regards

Dominic

Ez M's updateReviewer Update

05 Jul 2018, 17:03

EVERYONE ONCE AGAIN!! Do not sign up with Vodacom. @Vodacom your team phoned me and promised to cancel and refund me. However the debit orders just went off again. Service is not cancelled. Here I'm sitting with a service not used couple months down being charged. This is a prepaid service month to month. THIS IS TERRIBLE!! Everyone be warned. They will take your hard earned money.

Ez M's update05 Jul 2018, 17:03

Reviewer Update

Ez M's updateReviewer Update

05 Jul 2018, 17:04

They always promise it is being escalated!!! But nothing happens when they hang up. I use my airtime to call the centre. WHAT A HORRIBLE SERVICE!!

Ez M's update05 Jul 2018, 17:04

Reviewer Update

They always promise it is being escalated!!! But nothing happens when they hang up. I use my airtime to call the centre. WHAT A HORRIBLE SERVICE!!