NJ
Nisaar J
1 reviews | Active since Mar 2012
06 Apr 2021, 11:39
Warning to would be Vodacom Fibre customers
My Vodacom Fibre went offline on 1 April 2021 and is still offline. So I could not stream and my son could not play online over a long weekend. I logged a ticket on 1 April and all I get at every interaction ,whether on a call or twitter, is that it will be referred or assigned to a technician who will contact me. I am still waiting, More than 5 days later. This is the second time I have had experienced terrible service from Vodacom in about 3 to 4 weeks. So this is a warning to anyone considering using Vodacom Fibre. Rather find another ISP that is not also a cellular service provider. Maybe Vox or webafrica would do a better job.
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Replies (5)NJ
Nisaar J's updateReviewer Update
06 Apr 2021, 14:07Just spoke to Ameer at @ 13h55. The arrogance he displayed is beyond belief. So I lost my cool and used bad language. Then he calls me back to confirm what words I used. Then drops the phone in my ear. Bad service should not be celebrated and those who provide the bad service should not feel offended when called out on it. This is really the apex of not understanding what a customer is. Working for Vodacom does not make you special.
NJ
Nisaar J's update06 Apr 2021, 14:07
Reviewer Update
Just spoke to Ameer at @ 13h55. The arrogance he displayed is beyond belief. So I lost my cool and used bad language. Then he calls me back to confirm what words I used. Then drops the phone in my ear. Bad service should not be celebrated and those who provide the bad service should not feel offended when called out on it. This is really the apex of not understanding what a customer is. Working for Vodacom does not make you special.
Vodacom's replyOfficial
06 Apr 2021, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NJ
Nisaar J's updateReviewer Update
06 Apr 2021, 17:29Once again, I have to question when "in due course" is? I have not been contacted since 1 April. So please don't post generic replies to complaints on hellopeter to create the impression that you care about your customers. The only person who made some effort to seem caring was Dean, who I spoke to on 5 April. He promised that the matter has been escalated to his manager and to the technician responsible for resolving my problem. Still no call from Vumatel or Vodacom.
NJ
Nisaar J's update06 Apr 2021, 17:29
Reviewer Update
Once again, I have to question when "in due course" is? I have not been contacted since 1 April. So please don't post generic replies to complaints on hellopeter to create the impression that you care about your customers. The only person who made some effort to seem caring was Dean, who I spoke to on 5 April. He promised that the matter has been escalated to his manager and to the technician responsible for resolving my problem. Still no call from Vumatel or Vodacom.
NJ
Nisaar J's updateReviewer Update
07 Apr 2021, 18:49Day 7 without fibre. And still nobody has called me from Vodacom or Vumatel. This is what Vodacom regards as service. So potential customers beware. Read the complaints from other people before you fall into this trap.
NJ
Nisaar J's update07 Apr 2021, 18:49
Reviewer Update
Day 7 without fibre. And still nobody has called me from Vodacom or Vumatel. This is what Vodacom regards as service. So potential customers beware. Read the complaints from other people before you fall into this trap.
NJ
Nisaar J's updateReviewer Update
16 Apr 2021, 14:07Day 16 and still no fibre. The worst service and nobody has responded to these ratings. So Vodacom really doesn't care. Absolute arrogance is all I can think of when a company just does not bother to fix a problem.
NJ
Nisaar J's update16 Apr 2021, 14:07
Reviewer Update
Day 16 and still no fibre. The worst service and nobody has responded to these ratings. So Vodacom really doesn't care. Absolute arrogance is all I can think of when a company just does not bother to fix a problem.