RP
Rasa P

1 reviews | Active since Sept 2015

13 Oct 2015, 16:52

WARNING TO OTHER CONSUMERS / *****

THIS SERVES AS A WARNING TO ALL CONSUMERS TO NOT PURCHASE DEVICES FROM VODACOM!! THERE IS A SERIOUS LACK OF AFTER SALES SERVICE FOR THE FAULTY DEVICES THEY ARE SELLING TO PEOPLE. MY PHONE HAS BEEN IN REPAIRS FOR THE LAST 9 WEEKS NOW AND HAS CONSTANTLY BEEN SENT BACK AND FORTH BETWEEN DBN AND JHB FOR REPAIRS. THEIR STAFF HAVE NO CLUE WHATS GOING ON,ABSOLUTE INCOMPETENCE AND I CANT SEEM TO GET AN ANSWER FROM VODACOM AS TO WHATS GOING ON AND WHEN WILL I RECIEVE MY PHONE. THEY ARE DEBITING ME FOR A SERVICE THEY ARE NOT PROVIDING AND I HAVE BEEN SO INCONVIENCED DUE TO THIS TERRIBLE LEVEL OF SERVICE. I HAVE REPORTED VODACOM TO THE NCC AND WILL BE BLOCKING THEM FROM DEBITING MY ACCOUNT AS WELL AS TAKING LEGAL ACTION AGAINST YOUR AWFUL COMPANY, NEVER IN MY LIFE HAVE I EVER SEEN OR EXPERIENCED SUCH BAD SERVICE,IT IS SHAMEFUL TO SAY THE LEAST AND I SERIOUSLY ENCOURAGE OTHER CONSUMERS TO THINK VERY CAREFULLY BEFORE PURCHASING A PHONE FROM THIS COMPANY AS YOU WILL ENDURE A NIGHTMARE WHEN NEEDING AFTER SALES SERVICE. PATHETIC, AWFUL, DISGUSTING SERVICE. DISHONEST COMPANY AND I WILL NEVER IN MY LIFE EVER DO BUSINESS WITH VODACOM AGAIN! SICK OF THE RUN AROUND!

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2015, 16:57
Official
Hello rasa patel,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team