🚨 WARNING TO CUSTOMERS: THINK TWICE BEFORE TAKING A VODACOM CONTRACT

I would strongly caution anyone considering taking out a Vodacom contract to think twice before doing so. My experience has been one of the most frustrating customer-service experiences I have ever had.

I made payment to settle my account on 10 September 2025 almost a year ago yet my payment has still not been properly allocated to my Vodacom account.

Almost a year later, my credit report is still reflecting arrears, despite the payment having been made. This is now having a serious impact on my financial life, as the incorrect arrears are affecting my ability to obtain vehicle finance and purchase a car.

What makes this even more unacceptable is that I have now received invoices showing billing for July and August for services that I have not received. My services remain disconnected, yet Vodacom continues to bill me.

I have been told that my account is locked with the Legal Department and that the payment cannot be allocated while the account is locked. Yet Vodacom still expects me to pay new charges for services that have not been provided.

How does that make sense?

If my services are disconnected, why am I being charged for those services?

If the only amount that should be payable relates to the handset, then charge me for the handset do not charge me for services I have not received.

I have also had to deal with VVM, Vodacom's third-party collections service, and this has made the situation even more frustrating. I have been passed between departments, with Finance apparently responsible for the allocation, Legal apparently holding the account, and VVM unable to provide a clear resolution.

Meanwhile, I am the one suffering the consequences.

Almost ONE YEAR later:

❌ Payment made on 10 September 2025 ❌ Payment still not correctly allocated ❌ Credit report still reflecting arrears ❌ Credit record negatively affecting my ability to obtain vehicle finance ❌ Services remain disconnected ❌ Being billed for July and August services I did not receive ❌ Account apparently locked by Legal ❌ No clear resolution or timeframe ❌ Constantly being sent from one department to another

This is completely unacceptable.

I paid what I was required to pay. I should not have to spend almost a year fighting to have a payment allocated and an incorrect credit record corrected.

Vodacom needs to take accountability for this.

I want my payment correctly allocated, all incorrect service charges reversed, my account properly corrected, my credit record updated, and a clear explanation as to why I have been billed for services that have not been provided.

To anyone considering a Vodacom contract, please think very carefully before signing.

And if you are ever referred to VVM, keep every proof of payment, email, reference number and conversation.

I am posting this publicly because almost a year of “we are following up, we are escalating ” is simply not acceptable.

Vodacom customers should not have to fight for almost a year to have their own payment recognised.