CH
Chantelle H

1 reviews | Active since Jun 2019

11 Sept 2021, 07:59

WARNING TO ALL. SHOCKING SERVICE AT VODACOM CENTURION.

My husband upgraded his contract and phone at vodacom 2 weeks ago. The phone reboots itself during the evening which he discovered 3 days in and reported it to vodacom whereby it was given in to the technicians for 3-4 days. They declined to replace the faulty phone with a new one because they can't find a problem... Vodacom why would a customer inconvenience themselves by taking in a phone that is not faulty?! The "manager" is even less helpful and when asked for regional managers number he cannot provide it! I personally will NEVER go back and quite honestly wouldn't recommend this store to anyone!! My husband STILL doesn't have his phone... But will probably have to pay for it at the end of the month.

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Replies (1)
Vodacom
Vodacom's reply11 Sept 2021, 15:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team