NK
Nqobile K

1 reviews | Active since Nov 2025

14 Nov 2025, 15:19

Warning to All potential Vodacom Customers

If you want to waste your money and time, you would buy a phone or open a contract with these guys. Most horrible experience I've ever had. I opened a contract with these people it was going well for the first few months then out of nowhere they started debiting more money then the agreed upon amount. I spent the next 3 months disputing the amount but the time I was done fighting they had already started charging me double my contract amount. they say sorry they stop, I have a few months of peace then they close and blacklist my phone, without warning or anything. I call they tell me I owe 10 thousand rand how I dont know and they can't even explain either. I pay the amount but guess what. My phone still black listed. I'm trying to cancel the contract as is and just get another phone else where cause honestly this service is bull and I don't know why they would do a loyal customer like this.

So if your looking to open a contract or buy a phone dont do it with these people they will ***** you over and say sorry after honestly horrible service.

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2025, 09:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team