WARNING : OUTSTANDING ACCOUNT
<p>Words cannot describe how livid I am at repeatedly trying to call ********** , requesting call backs, no one calls, sending emails, no response, speaking to the Solutions Div, sending an email to ********** - no response all due to a debit order being cancelled supposedely due to insufficient funds. My account with Vodacom has neverever been in arrears - so what was the system error. I've sent all the relevant info to ********** now get a letter demanding payment or my cell number will be disabled within 7 days. Will some please get back to me asap.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am waiting in anticipation, hopefully before my cell number is disconnected, even though emails were sent and phone calls were made
I am waiting in anticipation, hopefully before my cell number is disconnected, even though emails were sent and phone calls were made
Other than an email requesting info, nothing further but sms's requesting payment. I urgently need this issue resolved as my device is for work purposes and Watsapp is our means of communicating in the various groups within the hospital.
Other than an email requesting info, nothing further but sms's requesting payment. I urgently need this issue resolved as my device is for work purposes and Watsapp is our means of communicating in the various groups within the hospital.
Still waiting on feedback from Vodacom bearing in mind that my number will be soon be disconnected. All relevant information has been provided - so what now??????
Still waiting on feedback from Vodacom bearing in mind that my number will be soon be disconnected. All relevant information has been provided - so what now??????
Still waiting and waiting and waiting and waiting - really pathetic customer service from Vodacom. No reply to my follow up emails.
Still waiting and waiting and waiting and waiting - really pathetic customer service from Vodacom. No reply to my follow up emails.
20 December and no one from Vodacom has had the flipping decency to reply to my emails - as requested with all relevant information. After all this hassle and pathetic customer service from Vodacom, I have paid the account and re-instated the debit order. Definately not taking out another contract with Vodacom ever again, seriously considering porting all my Vodacom numbers to another network, probably my employer's designated service provider.
20 December and no one from Vodacom has had the flipping decency to reply to my emails - as requested with all relevant information. After all this hassle and pathetic customer service from Vodacom, I have paid the account and re-instated the debit order. Definately not taking out another contract with Vodacom ever again, seriously considering porting all my Vodacom numbers to another network, probably my employer's designated service provider.