Warning not to sign up with Vodacom Fibre

I have been a loyal vodacom client for years, never had a problem. But now I am so frustrated and disappointed I really just want to cancel all my contracts and go to another provider. Last year in September metro fibre started installing fibre in my area. A vodacom sales agent came to my house to ask if I wanted to get fibre from vodacom. Since I am a vodacom customer and we wanted fibre I app****, with the promise that we will only be charged if fibre was activated. Fibre was finished and life in February this year and then installed and activated. With my shock I received a bill beginning of may from R6290, for fibre from September till now. I have called the call centre and have a SR number, but it has been nearly a month and no one has gotten back to me, no feedback, the call centre can only escalate the matter. Seems like there is no one that can really help you. All they can tell you is that the matter is assigned to someone. This is very *********, and also concerning to see how many people complains about the same thing. It is very scary. I will advice people not to believe any sales agent and nog to sign up for fibre. If you have a problem you really struggle to get it sorted. This is effecting my credit score, cash flow and stress levels. Really not worth it